![]() ![]() Logging can help to identify if there is a problem with the connection agent.In this case, install a connection agent to enable communication.For example, if your server is behind your company firewall but the B Series Appliance is in the demilitarized zone (DMZ), they will not be able to communicate directly.Your server and your B Series Appliance must be able to communicate.For example, *. would certify both and. You can use a wildcard certificate to certify multiple subdomains of the same site.In this case, you must change the hostname entered on the configuration page.For example, if the certificate is issued to and the hostname you entered is, the connection will fail because the server does not know that is the same site as.If using LDAPS or LDAP with TLS, the hostname you entered must match the hostname used in your LDAP server's public SSL certificate's subject name or the DNS component of its alternate subject name.BeyondTrust also supports global catalog over port 3268 for LDAP or 3269 for LDAPS. Port 389 for LDAP or port 636 for LDAPS must be open on any firewall that may be between your server and your B Series Appliance or between your server and a connection agent you may have installed.You can test if your DNS server resolves by using the tools on the Support > Utilities page in your BeyondTrust /appliance interface. Your DNS information may be incorrect.Reenter the credentials or attempt another username and password.The username and password that you are testing do not match.The user is a member of a group that has been expressly added to an existing group policy, and both user authentication and group lookup are configured and linked.A default group policy has been set for the security provider configuration created to access the server against which the user is authenticating.The user has been expressly added to an existing group policy.If testing a username and password from the Security Providers page provides no errors but the user cannot log in to BeyondTrust using those same credentials, please check that at least one of the following sets of criteria is met. ![]() The section below helps you to understand the messages you may receive. The best way to troubleshoot a failed login is to test the settings in the security provider's configuration page. Most LDAP problems will result in a single Failed to Authenticate message when trying to log in. We hope to get it resolved ASAP and I'll post further updates in this thread as they occur.Troubleshoot LDAP Server Integration Errors Failed Logins ![]() Thanks for reading and we apologise for how annoying this issue is. I am unsure if they will find anything of note that will help (output looked ok to me.), and if they don't, I will approach Lummox again to troubleshoot further. At the time of writing they have responded requesting outputs from various debugging tools, but have not yet responded after I supplied them (naturally they are glacially slow at providing support). As a result I have contacted the hosting provider in an attempt to troubleshoot the issue. I have spoken directly to Lummox (guy who runs byond) and he suggested that it's far more likely to be a server network issue than a hub issue. This means it is either the fault of the byond hub, a network issue on the physical server itself, or a network issue surrounding the physical server (e.g. When the issue occurs, it appears as if no attempt is made to connect to the physical server hosting the game. This issue only appears to occur for goonstation servers. The issue seems to occur when connecting either from external links (goonhub, the wiki, etc) or directly through the byond pager, although there have been unsubstantiated reports that connecting directly via the pager yields a higher success rate. ![]() This occurs intermittently, meaning repeated attempts to connect will eventually succeed. When connecting to either server, byond will reply with a "Connection failed" or "We are having trouble reaching the byond server" message. Hello, for the past few weeks there have been many reports of issues connecting to either of the servers, this is an ongoing problem that we've been investigating and this thread will act as a log detailing the issue and what steps we're taking to resolve it (and ideally culminating in the successful resolution of the problem). ![]()
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